Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

• Name and email address
• Company information
• Payment and billing information
• Communications with our support team

Invoice Data:

• Invoice documents and images
• Extracted data from invoices (vendor names, amounts, dates, etc.)
• Payment and approval status information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our invoice processing services
• Process payments and send billing-related communications
• Respond to your comments, questions, and customer service requests
• Send technical notices, updates, security alerts, and administrative messages
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to legal requests
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who assist in operating our platform (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and logical security controls

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information and invoice data, except where retention is required by law or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing activities
• Data portability for certain information

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your use of our services. This helps us improve functionality, analyze usage patterns, and provide a better user experience. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and, if the changes are significant, providing a more prominent notice or sending you an email notification.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@sortpay.io